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Faulty patio door

Anderson admitted there was a manufacturing problem with the vinyl clad separating on doors made in the 1995-**** period. I replaced a problem door 8 years ago with a spare I had in my basement made in this period. This door has also failed and I called Anderson. I was told it was out of warranty and they would do nothing. I spent 10's of thousands of dollars to replace an entire home including 5 large bay windows. Anderson should be ashamed of itself not replacing this one door knowing there was a manufacturing problem. This is a huge company and can afford to stand behind it's products. I have sold real estate in the Bloomfield Hills, MI for 32 years and will pass on my Anderson experience for those thinking of window replacement.
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ID
#1214797 Review #1214797 is a subjective opinion of poster.
Product
Andersen Windows Door
Reason of review
Bad quality
Loss
$1500
Preferred solution
Price reduction

French Door that doesn't open correctly!

We ordered three sets of Andersen French doors. Two of the sets arrived with damage to the door panels. Four of the six panels were replaced. After that one of our doors has never opened correctly. It drags, and we have to shove it very hard to get it to open. Of course it's the door we use all of the time. It has been adjusted a number of times by authorized Andersen warranty companies, but it never stays adjusted for more than a few weeks. Andersen's latest is to offer us new hinges and ANOTHER new panel, but we have the honor of paying $400 to have them installed. EVERYONE WHO COMES TO OUR HOME AND USES THAT DOOR IS TOLD IT'S MADE BY ANDERSEN! We entertain a lot, so we're getting some satisfaction letting people know about our horrible experience!
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ID
#1196292 Review #1196292 is a subjective opinion of poster.
Product
Andersen Windows French Door
Reason of review
Warranty issue
Some of my windows have seal failure. This was determined by a licensed home inspector. After speaking with more than 6 people from their service department, hours on the phone and in hold, numerous pictures which I had to email 4 times, they concluded that my windows...
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ID
#1180712 Review #1180712 is a subjective opinion of poster.
Product
Andersen Windows Window
Reason of review
Bad quality

Poor quality, expensive and poor customer service

Purchase sliding french doors from Andersen several years ago. Installed them into to my kitchen 1 month ago, Door initially locked, however over the coarse of 1 month the lock did not line up. My contractor came back to address the problem and found the door bowed. Called Andersen they explained that it does happen and requested the number from the door which I did not have during the first conversation. After providing the number Andersen stated that the inside was not finished and therefore voided the warranty. This of course was not explained at the time of purchase.Anderson now wants to hide behind the small print. the door was likely warped at the time of manufacture. the majority of the door is glass it must be of poor design and construction, it by not finishing the interior wood it was cause the door to be completely ruined. The door cost over two thousand dollars. Byer beware. Avoid this Company and the substandard products
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2 comments
#1531788

been using AW products as well as their competition for years. In the instructions it states that door needs to be finished.

on interior doors manufactures require all 6 sides be finished to be covered under warranty. If raw wood surfaces are left unfinished moisture will penetrate and wood will warp!

if it is one of their French doors shut and fully lock the door and leave it locked for a couple of weeks it may take the bow out, then finish the surface immediately. good practice with any multi lock doors when closing always engage the locks fully because it helps keep the door true and not bow

#1501883

Different problem. Acknowledged by rep.

Their solution was to paint.

Once I paint that will certainly void any claim. Buyer beware

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ID
#1166368 Review #1166368 is a subjective opinion of poster.
Product
Andersen Windows Door
Reason of review
Bad quality

New Andersen bay window is poorly assembled

Just purchased the Andersen 400 series bay window with double hung windows on side; they are still being installed. We noticed that at the base of the center bay window were 2 half moons of insulation that squished upward from the base that can be seen very easily from the inside. Andersen refuses to consider this a defect as it is only seen from the inside; the side that the customer has to view everyday. Friends have asked what it was as it is so obvious. This is poor craftsmanship, poor quality control and a poor response from the company. In addition, the screens that come with the double hung side windows do not slide up and down as do the windows; instead they are snapped into a closed position. I will never use this company again. Hopefully new customers get to read all the reviews; I made the mistake of not reading them beforehand.
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ID
#1162078 Review #1162078 is a subjective opinion of poster.
Location
Union, New Jersey
Product
Andersen Windows Window
Pros
  • Service rep on phone was polite
Cons
  • Corp service rep did not care that product was poorly assembled
Reason of review
Bad quality
Loss
$1421
Preferred solution
Price reduction

I will never buy another Window or Door From Anderson Windows

I have been trying to reach Anderson over a cracked part on my glass slide and I have been unable to reach anyone for 2 days. I tried again today and got the operator. She was unable to reach anyone either. She took down my name and number and promised a call back ASAP and I have yet to ear from anyone. Right now the door is damaged and because you can't get parts for the door. I now looks like I will have to get a whole new door. Prior to this event, the handle of the door broke and thankfully I was able to find the right size screws with some looking.
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ID
#1152599 Review #1152599 is a subjective opinion of poster.
Location
Sterling, Virginia
Product
Andersen Windows Door
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Full refund

Glass in sliding doors

Andersen Windows - Glass in sliding doors
There is a white halo framing the panes in the doors! Looks like fog, it's not! Doors have grid inside snd out on glass
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ID
#1112526 Review #1112526 is a subjective opinion of poster.
Product
Andersen Windows Door
Reason of review
Bad quality

Paid 2500.for patio door after 3 times for depot to get it right

had the door installed by one of their contractors who was qualified to do the job,he showed me where the hinge adjustors were,i tried adjusting the door hinge and it actually popped the metal thru the hinge plate,now these so-called experts want to charge me 250.00 to replace the bad parts,corporate america teaches their employee's to act stupid and make as much money pushing their junk product,just say no to andersen products...why do i have to put in 100 words?is this to discourage people from writing in complaints? i guess you people are in cahoots with andersen company,this country is only about money and not consumer protection.
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ID
#1108371 Review #1108371 is a subjective opinion of poster.
Product
Andersen Windows Door
Cons
  • Person wants to charge me for junk
Reason of review
Bad quality
Loss
$2500
Preferred solution
Let the company propose a solution

Andersen Window Salesman

Pressure salesman came out and when we finally said no, he got up and walked out. He was very unprofessional.
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ID
#1067785 Review #1067785 is a subjective opinion of poster.
Service
Andersen Windows Sales Representative
Reason of review
Poor customer service
Based on prior experience with Andersen and the recommendation of Curtis Lumber I ordered three patio sliders- two with single operating doors and one with double operating doors. They are terrible. The air infiltration is so bad in windy conditions that there is a...
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ID
#952915 Review #952915 is a subjective opinion of poster.
Product
Andersen Windows Eagle Door
Reason of review
Bad quality
Loss
$14000
Preferred solution
Full refund
We recently purchased a bunch of double hung windows, they came out and installed them for us, but that night, we noticed that our entire house is drafty and cold. I bought these windows to be more energy efficient, not to let cold air in, the sill was not lined up...
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2 comments
#1531789

obvious installer issue, mfg has no control over how contractors install products!

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ID
#781631 Review #781631 is a subjective opinion of poster.
Pros
  • Customer service
  • Offered to fix for free
Cons
  • How bad they did at insalling fancy windows
Reason of review
Bad quality
Loss
$3000
Custom built our home in 2010. One frame cracked in half after install, Fibrex material. One single hung window had silicon inside the glass and had the frame warping in in different directions. It worked fine for six months then would no longer lock. Only took 18...
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1 comment
#1910835

hi there. our 100 series are leaking in the corners.

fibrex material not so nifty after all. we just can not get anderson to do anything about the warranty.

they attempted to fix them without avail. How did you elevate the issue??

ID
#603326 Review #603326 is a subjective opinion of poster.
Cons
  • Warranty service product
Reason of review
Damaged or defective

Andersen Windows Problem

I had Andersen Windows installed throughout my house by the local licensed Andersen dealer, Argonaut windows. They advised on the style, size, which way it opened etc. I didn't have much of an opinion on all that. Within a few months after installation the cranks started breaking. Basically I had windows that were too big and heavy for the cranks to handle. I've called and complained to Andersen numerous times. Andersen has given me replacement cranks, but I'm just tired of replacing them myself. I'm not an installer and I had to damage some of the woodwork to get them in. They spec'd this all wrong. They either need a crank that doesn't break or to not let their installers put in bigger windows than their cranks can handle.
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ID
#408696 Review #408696 is a subjective opinion of poster.
Location
Sunnyvale, California
Loss
$5000
Andersen Windows - Anderson "oops-proof" guarantee isn't
Purchased an expensive $300+ Anderson storm from Home Depot. The outside of the box has "Easy, 'oops-proof' installation - Any lost parts or mis-cuts during installation may be replaced free of charge" in giant letters on the outside of the box. When our...
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4 comments
#721521

The operative words is "may", as in "may replace". If it said "will replace", then you would have a guarantee worth something.

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ID
#318376 Review #318376 is a subjective opinion of poster.
Location
New York, New York