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Ordered replacement windows for my house. Two of them had problems with finger lift on sash. Would just pop off. They apparently forgot to glue it on. Over a year later now. Replacement sashes have been delivered to homedepo four times and have been damaged by UPS...
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1.0
#1300776
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This site is designed for complaints, I hope you allow for accolades as well. Andersen Windows customer service has been terrific to me. They help you find the right part if you call, but you can do a lot of ordering parts right off their website. Each time I have had...
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Anonymous
stevesculpt

when you want to spend money they are happy to help. Wait until the product fails

#1274788
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I have called corp. and asked them to stop e-mailing me about buying windows to no avail This has been going on for more than 2 years and they promise me it will end but it does not. I'am now getting e-mails at my work location and my employer has warned me to have it...
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I didn't like
  • Being harassed
#1236747
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Anderson admitted there was a manufacturing problem with the vinyl clad separating on doors made in the 1995-1998 period. I replaced a problem door 8 years ago with a spare I had in my basement made in this period. This door has also failed and I called Anderson. I was...
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1.0
#1214797
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We ordered three sets of Andersen French doors. Two of the sets arrived with damage to the door panels. Four of the six panels were replaced. After that one of our doors has never opened correctly. It drags, and we have to shove it very hard to get it to open. Of...
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1.2
#1196292
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Some of my windows have seal failure. This was determined by a licensed home inspector. After speaking with more than 6 people from their service department, hours on the phone and in hold, numerous pictures which I had to email 4 times, they concluded that my windows...
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1.0
#1180712
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Purchase sliding french doors from Andersen several years ago. Installed them into to my kitchen 1 month ago, Door initially locked, however over the coarse of 1 month the lock did not line up. My contractor came back to address the problem and found the door bowed....
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Anonymous
stevesculpt

Different problem. Acknowledged by rep. Their solution was to paint. Once I paint that will certainly void any claim. Buyer beware

#1166368
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Just purchased the Andersen 400 series bay window with double hung windows on side; they are still being installed. We noticed that at the base of the center bay window were 2 half moons of insulation that squished upward from the base that can be seen very easily from...
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1.3
I liked
  • Service rep on phone was polite
I didn't like
  • Corp service rep did not care that product was poorly assembled
#1162078
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I have been trying to reach Anderson over a cracked part on my glass slide and I have been unable to reach anyone for 2 days. I tried again today and got the operator. She was unable to reach anyone either. She took down my name and number and promised a call back ASAP...
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1.0
#1152599
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Andersen Windows - Glass in sliding doors

Andersen Windows - Glass in sliding doors
There is a white halo framing the panes in the doors! Looks like fog, it's not! Doors have grid inside snd out on glass
#1112526
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