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Renewal by Andersen of TN 801 Congressional Boulevard, Suite 500 Carmel, IN 46032 Re:Rescission of Contract for Replacement of Windows To whom it may concern: On Saturday, October 31, 2020 I responded to a flyer that I received in my mailbox from Renewal by Andersen as...
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ID
#2364301 Review #2364301 is a subjective opinion of poster.
Product
Andersen Windows Window
Preferred solution
Full refund

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New Reviewer

Finished install problems

Watch out for Andersen windows. They have 2 100% separate companies. Andersen Windows and renewal by Andersen. They both get there windows from the factory in Minnesota, but the number I called was only for Anderson windows not Renewal by Andersen. Same windows, but Andersen windows cant help me

User's recommendation: Don’t use either. Install was shoddy, windows expensive and already having problems. DONT BUY THEM!

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ID
#3561667 Review #3561667 is a subjective opinion of poster.
Location
Lakeland, Florida

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New Reviewer
I contracted with Renewal by Andersen to replace 18 windows and a patio door in our home, after 6 months the install day arrived (28-29 April 2022) and the crews showed up with the wrong style windows, I advised them, the supervisor and the manager of the error but...
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ID
#3561662 Review #3561662 is a subjective opinion of poster.
Location
Tempe, Arizona
Preferred solution
Deliver product or service ordered

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New Reviewer

Unable to get customer service to understand

Dear lord, if you are going to have customer service workers from India, they should at least speak English.

User's recommendation: Do Not Do it.

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ID
#3501923 Review #3501923 is a subjective opinion of poster.
Location
Whiting, New Jersey
Loss
$86
Preferred solution
Deliver product or service ordered
New Reviewer

Customer service no help not helpful rude,

warranty issues you pay thousands of dollars for windows and no customer service help at all, customer service gives hard time , no help whatsoever SHAME ON YOU

User's recommendation: bring nice people to take care of customers.

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ID
#3265923 Review #3265923 is a subjective opinion of poster.
Location
San Diego, California
Cons
  • Warrantee service
  • Customer service
  • Poor customer follow-up on fit of doors
Loss
$5000
Preferred solution
get customer service to help not a hard time and rude

Follow up in response to phone call made for assistance

In follow up Video was for older sliding window. My three 5x5 were installed in 2014. Two have never been opened for fear of Their coming off track as has happened with the one in question which came off after opening only three or four times. Walter Powell AIA NCARB LTC USA 1520 Paradise ave Hamden Ct 06514 Tel 203 281 ****
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ID
#3126106 Review #3126106 is a subjective opinion of poster.
Location
Hamden, Connecticut
New Reviewer

Frustration with the constant incorrect product and lack of attempting to correct it or keeping me informed of when they will correct the issues. Once the sale was complete communications stopped.

One window was delayed in installation, one door was the wrong swing. The windows were all the same size, so it seems odd they could not get one window. The door has still not been replaced and my house is going on the market. They are now saying maybe in January. I placed the order and signed contracts in July or August. The financing company is releasing funds to the contractor for the job being 100% complete against my objections.

User's recommendation: Don't use Green Sky financing and make sure dates for install and any corrections are firmly in the contract. The best recommendation would be to go with a company that is more local with several manufacturers to choose from.

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ID
#3113106 Review #3113106 is a subjective opinion of poster.
Location
Ehrhardt, South Carolina
Preferred solution
Price reduction

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New Reviewer

Waited and waited for installation

No direct contact with Anderson. Still waiting for installation. No reason given. If I thought I could cancel this project, I would immediately!!!

User's recommendation: Get a time line.

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ID
#2815399 Review #2815399 is a subjective opinion of poster.
Location
Myrtle Beach, South Carolina
Preferred solution
Full refund
New Reviewer

Glue left on widows leaving square marks on windows

Windows have square spots where label was attached from glue ...cannot get it removed tried everything ...had Andersen person try no luck they wouldn't replace...

User's recommendation: poor service.

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ID
#2731402 Review #2731402 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Bad install you ca hear everything from the outside

I didn't expect for a company like Andersen Windows to do such bad work, my wife called them I don't know how many times and they would ignore her calls, three person came at different days all they did was lie that they would in a couple of and never came. they talked my wife into signing the work odder and manager said we couldn't do anything about because of her signing it.

User's recommendation: Don't buy Andersen windows they scam and lie to you.

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ID
#2612645 Review #2612645 is a subjective opinion of poster.
Preferred solution
Price reduction

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New Reviewer

Poor customer serive

Did you order something from Andersen Doors and Windows and it came in looking like a truck ran over it? Welcome to the club! After you order something from Andersen get prepared to wait a minimum of six to eight weeks! After all that time they delivered a door that looked like it had been dropped from a plane. Completely destroyed! "Oh, we're sorry". Get prepared for another long wait!

User's recommendation: Shop at Window Word (or another place). You will get just as annoyed but you will save yourself a couple of thousand!

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ID
#2572739 Review #2572739 is a subjective opinion of poster.
Product
Andersen Windows Door
Pros
  • Supposedly a quality product and great customer service
Cons
  • Very expensive and not customer service
Preferred solution
Deliver product or service ordered
I needed new windows and called Andersen Windows first for a bid. I live in a small 1150 sq ft house that has 6 windows and one slider. He came to my house and gave me an estimate of $24000.00 for 5 windows and a slider. I called my son and he came by. My son said it...
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2 comments
#2010324

We just wanted a price quote from Andersen, but they tried to pressure us to buy on the spot. We had to purchase that day.

Otherwise, we wouldn't get the "special discounts." We weren't expecting a high pressure sales pitch. It was as bad as a timeshare presentation. They wanted $31,000 for 8 windows and 2 French doors, and that was for their cheaper windows. Our budget is around $6,000 or $7,000.

$31,000 is an insane price. We could buy the best windows that Lowe's sells for well under $10,000 I'm sure.

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ID
#2479823 Review #2479823 is a subjective opinion of poster.
Location
Coeur D Alene, Idaho

I’m looking for a reputable company

Thank you to all that posted reviews, Im glad I checked. Obviously Anderson is the wrong company to do business with. I was all set to give them a call. Now NOT .

User's recommendation: Read the reviews !

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1 comment
#2001323

!!!!!!!!!

ID
#2477481 Review #2477481 is a subjective opinion of poster.
Location
Mahopac, New York
New Reviewer

Poor customer service

We had our $42,000 windows installed 21/2 years ago and we still have 2 windows that have leaked since they were installed. It took forever to reach a live person. Once we did someone came out and tried to say it wasnt the windows. Funny thing is we did not have any windows leaking before they installed their windows. They then send another person that takes pictures and said he believes its the way they were installed. What do they do? Send him back a few weeks later to take more pictures. All of this time we are getting more and more water damage. A month later we still dont hear anything. We have to keep calling them. This is the worst experience I have ever had with a company. The windows that do not leak are wonderful but I would not recommend them due to their awful customer service.

User's recommendation: Find another company do NOT buy from them.

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2 comments
#1986822

Sucks after spending all that money. Thanks for the warning

#1997086
@PissedConsumer1986822

My sister just purchased 40,000 in windows from Andersen. They were suppose to install starting last Wednesday and finish on Friday, however, they cancelled at the last minute and tried to set installation date a month from then.

I did not realize that these guys are Franchised and they use sub contractors on these installs. My sister has a lovely home with nice windows only a few have lost the gas so I am not sure why they have purchased all new windows. However, my sister is 77 years old and not in great health because of a stroke. Would you be willing to let them see the installation that Renewal by Andersen did at your home?

They have already paid 20,000. They live in Tunnel Hill GA so I am not sure what laws they have to protect them.

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ID
#2433729 Review #2433729 is a subjective opinion of poster.
Preferred solution
Remove the windows and reinstall them

Failure to please

ordered not one nor two but 4 doors months ago. every scheduled date has been postponed for friggin who knows why. two calls this week verifiing they were coming today and calling in between 7am and 9am. It is 11:30 am AND NOW THEY ARE SAYING they had us scheduled for the 21st not today the 18th. It has been written on our calendar and spoke with woman LAST NIGHT confirming todays installment. WTF?????h

User's recommendation: don't friggin order from these people.

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ID
#2425897 Review #2425897 is a subjective opinion of poster.
Location
Hingham, Massachusetts
New Reviewer

Poor customer service

For the past month, I have requested an estimate to replace all of the windows in our house in Orlando Florida both by filling out the online information and by calling the toll free number. A month later, all I get is spam emails daily and never once has anyone reached out to schedule an appointment. If their quality of work has any thing to do with their quality of Customer Service, I would just as soon not bother with them.\

User's recommendation: Don't bother requesting an estimate because they never reply.

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ID
#2414861 Review #2414861 is a subjective opinion of poster.

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