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Renewal by Andersen of TN 801 Congressional Boulevard, Suite 500 Carmel, IN 46032 Re:Rescission of Contract for Replacement of Windows To whom it may concern: On Saturday, October 31, 2020 I responded to a flyer that I received in my mailbox from Renewal by Andersen as...
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ID
#2364301 Review #2364301 is a subjective opinion of poster.
Product
Andersen Windows Window
Preferred solution
Full refund
I needed new windows and called Andersen Windows first for a bid. I live in a small 1150 sq ft house that has 6 windows and one slider. He came to my house and gave me an estimate of $24000.00 for 5 windows and a slider. I called my son and he came by. My son said it...
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ID
#2479823 Review #2479823 is a subjective opinion of poster.

I’m looking for a reputable company

Thank you to all that posted reviews, Im glad I checked. Obviously Anderson is the wrong company to do business with. I was all set to give them a call. Now NOT .

User's recommendation: Read the reviews !

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1 comment
#2001323

!!!!!!!!!

ID
#2477481 Review #2477481 is a subjective opinion of poster.
Location
Mahopac, New York
We had our $42,000 windows installed 21/2 years ago and we still have 2 windows that have leaked since they were installed. It took forever to reach a live person. Once we did someone came out and tried to say it wasnt the windows. Funny thing is we did not have any...
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2 comments
#1986822

Sucks after spending all that money. Thanks for the warning

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ID
#2433729 Review #2433729 is a subjective opinion of poster.
Preferred solution
Remove the windows and reinstall them

Failure to please

ordered not one nor two but 4 doors months ago. every scheduled date has been postponed for friggin who knows why. two calls this week verifiing they were coming today and calling in between 7am and 9am. It is 11:30 am AND NOW THEY ARE SAYING they had us scheduled for the 21st not today the 18th. It has been written on our calendar and spoke with woman LAST NIGHT confirming todays installment. WTF?????h

User's recommendation: don't friggin order from these people.

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ID
#2425897 Review #2425897 is a subjective opinion of poster.
Location
Hingham, Massachusetts

Poor customer service

For the past month, I have requested an estimate to replace all of the windows in our house in Orlando Florida both by filling out the online information and by calling the toll free number. A month later, all I get is spam emails daily and never once has anyone reached out to schedule an appointment. If their quality of work has any thing to do with their quality of Customer Service, I would just as soon not bother with them.\

User's recommendation: Don't bother requesting an estimate because they never reply.

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ID
#2414861 Review #2414861 is a subjective opinion of poster.

Disapointed with my andersen vinyl double hung windows.

I built my house in 2006. I put in Andersen double hung windows for their longevity. I am extremely disappointed, 15 years later and the vinyl is separating from the wood sash, some windows have crumbled. I have had several vendors look at them and said this should not have happened. One vendor was a replacement window rep from Andersen.
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ID
#2371678 Review #2371678 is a subjective opinion of poster.
Location
Chesapeake, Virginia
Replace 15 windows and 1 sliding patio door in 2005, all Andersen I thought best quality. About 3 years the lock failed on the sliding patio door, Andersen sent knew parts for lock. Couple years later it failed again, Andersen sent new parts. When the lock kept failing...
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ID
#2354959 Review #2354959 is a subjective opinion of poster.
Location
New Hyde Park, New York

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Verified Reviewer

Ignoring numerous DNC requests

I am on DNC list, and called 3x asking they dont call me. About 15 months ago I filled out a free drawing card at our fair, and started being harassed by calls at 8am the next morning. They said they were the local dealer, but discovered they were actually located 3 1/2 hours away. I have called them 3x, and blocked several numbers. I have 21 voicemails recorded in the past 12 months. They will not stop calling.

User's recommendation: Ignore them- dishonest boiler room.

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ID
#2312297 Review #2312297 is a subjective opinion of poster.
Preferred solution
Stop calling me!

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Verified Reviewer

Window leaks air

ALL 23 of the ANDERSON windows in my 1 year old house draft. buy another brand don't get conned into this poor product.installed correctly per the company web site. can't deny the poor sealing ability of the window on that. Watched the smoke from a candle blow into the room from each and every window. Might as well leave it open.Can't get a rep to come out and look at them, because the customer service number has you jump thru hoops trying to keep you at bay till you give up and go away.It will probably involve lawyers in a few weeks.

User's recommendation: STAY AWAY. Buy Pella.

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1 comment
#1985939

I have the same issues with a house built in 2019. Can you tell me what series and what kind of window.

Mine are Double hung E series. Thanks

ID
#2276793 Review #2276793 is a subjective opinion of poster.
Preferred solution
Send a rep, meet with my builder, cover all costs to replace my current windows with ones that won't draft air. This house is just over 1 year old, they shouldn't leak.
After three Andersen Renewal service providers came to measure for the windows, the wrong sized windows were ordered. All of the windows were supposed to have panes and one of the windows did not. Initially,I was promised that my custom ordered vertical blinds would be...
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ID
#2269516 Review #2269516 is a subjective opinion of poster.
Location
Jacksonville, Florida

I bought window from your company i have problem called text i need to talk to the main office

please call me this is not rights i try to call many time no one willing to help me
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ID
#2245332 Review #2245332 is a subjective opinion of poster.
Location
Levittown, New York

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Verified Reviewer

The company miss lead us

we bought a lot of window and the sales man never told us are blind will not going to fit on the window call the company mant time now no one getting back to us and after all the money we spend we here and no one return back are calls shame on this company

User's recommendation: if you going to have problem good luck this company will not get back to youi.

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ID
#2236720 Review #2236720 is a subjective opinion of poster.
Location
East Farmingdale, New York
Product
Andersen Windows Window
Loss
$15000
Preferred solution
Price reduction

Faulty window and faulty replacement parts

Andersen Windows - Faulty window and faulty replacement parts
Andersen Windows - Faulty window and faulty replacement parts
Andersen Windows - Faulty window and faulty replacement parts
I have received 3 replacement doors for my sliding window perma shield 200 series. The 3rd one shades are broken and the travel is not smooth. I will never buy an Andersen window again. Their quality has obviously not held up to the level of their reputation.

User's recommendation: dont buy.

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ID
#2180448 Review #2180448 is a subjective opinion of poster.
Product
Andersen Windows Window
Preferred solution
Full refund

After five (5) telephone calls NO RESULTS

No results , after 5 telephone calls

User's recommendation: Keep trying.

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ID
#2173210 Review #2173210 is a subjective opinion of poster.
Location
Bel Air, Maryland
Preferred solution
Let the company propose a solution

Lousy and overpriced customer support and replacement.

Replacement panel for my sliding door is very expensive, slow in coming and extremely expensive to replace. I am paying $120 for a trip charge from a company that is located within 3 miles of my residence and another $230 for 15 minutes of work. (I know this since I replaced same unit myself in the past.) To add insult to injury, the installer assigned to me last week is not answering their phone. I called Andersen to voice my concern just to hear them tell me to suck it up.

User's recommendation: Anderen puts out a fine product, overpriced and arrogant service attitude. Purchase your windows/doors through a third party for less or find a more reasonable alternative.

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1 comment
#1923422

you said you di it yourself. Why don't you just install it yourself then i mean c'mon its a 15 minute job you said so yourself, it sounds like you wasted your time going to a third party installer. and mthen mine for writing your wasteful review

ID
#2136283 Review #2136283 is a subjective opinion of poster.

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