Andersen Windows
Andersen Windows Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Andersen Windows has 1.5 star rating based on 67 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Andersen Windows to a friend or colleague.
- Rating Distribution
Pros: Above the rest in trust and integrity, Cheap builder grade windows, Customer service.
Cons: Customer service, Poor customer follow-up on fit of doors, Warrantee service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Andersen Windows has 1.5 star rating based on 67 customer reviews. Consumers are mostly dissatisfied.
100% of users would likely recommend Andersen Windows to a friend or colleague.
- Rating Distribution
Pros: Above the rest in trust and integrity, Cheap builder grade windows, Customer service.
Cons: Customer service, Poor customer follow-up on fit of doors, Warrantee service.Recent recommendations regarding this business are as follows: "Don't Buy Andersen Windows.", "Don’t use western products for sure!", "Don't believe them!", "No.", "No matter how good your contractor, don't buy an Anderson product because they don't stand by them.".
Most users want Andersen Windows to offer a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Andersen Windows Reviews
"Andersen 100 Series Windows"
We built a new home in February 2024, in which the builder installed Andersen 100 series windows. From the first day we moved in, we experienced extreme...
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Verified Reviewer
Andersen 100 Series Windows
We built a new home in February 2024, in which the builder installed Andersen 100 series windows. From the first day we moved in, we experienced extreme temperature variations between rooms.
With outside temperatures below 25, some rooms were 60 degrees. In summer with outside temperatures over 90, some rooms were 80 degrees. The thermostat remains set at 70 degrees. After a thorough investigation with an infrared temperature gun and thermometers, the windows turned out to be the source of the problem.
We contacted the builder, and they found no issues with the installation and told us they have installed these windows in other houses with no prior complaints. After numerous calls to Andersen customer service, my case was escalated to a supervisor who reluctantly agreed to send a representative out to inspect the windows. He only performed a visual inspection of the inside and outside of the windows and said he found no problem. No tests were done to see if the windows met manufacturing specifications.
The representative also stated that this was the best I could expect out of Andersen 100 series windows. These windows are manufactured with Low-E glass, are Argon gas-filled, and are Energy Star Certified. Is this normal performance for an Andersen 100-series window, or are my windows defective? Does Andersen really market and sell windows that are this low quality for a new construction home?
There's an undeniable problem, but Andersen is not willing to acknowledge the possibility of the windows being at fault. To make matters worse, they refuse to work with customers to reach a resolution to the problem.
We are left with one option: replace all the windows in a 9-month-old house. You can be sure the replacement windows will not be Andersen.
- Cheap builder grade windows
- Poor quality
- Complete waste of money
- Poor customer service
Preferred solution: Full refund
User's recommendation: Don't Buy Andersen Windows.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Andersen Series 100 Window Failure
Had Andersen Series 100 windows (recommended for high heat areas) installed in my new home. Three of the windows now have extensive cracks on the sashes, and the glazing beads have fallen off.
I have contacted Andersen numerous times. They sent out a field rep and refused to take care of the problem.
The cracks pictured below are just a very few (20-30) of them, and they are continuing to get worse, as Andersen pretty much said, 'Too bad.' Come on, Andersen, make this right! So much for the limited lifetime guarantee.
- Do not stand behind their craftsmanship or limited warranty
Preferred solution: Would like windows replaced at their cost. Trimmed out, painting and stucco repair.
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Verified Reviewer |
Vinita, Oklahoma
Andersen Series 100 Window Failure
Had Andersen Series 100 windows (recommended for high heat areas) installed in my new home. Three of the windows now have extensive cracks on the sashes and the glazing beads have fallen off.
I have contacted Andersen numerous times, they sent out a field rep and refuse to take care of the problem. The cracks pictured below are just a very few of them and they are continuing to get worse as Andersen pretty much said too bad.
Come on Andersen make this right! So much for lifetime guarantee.
User's recommendation: No.
Jamestown, North Dakota
Contractor for you is bad representation. And I need help!
We ordered windows fro Western Products out of Bismarck ND over a year ago maybe even about to be two years. They are the absolutely worst and you may want to reconsider using them.
We ordered 12 windows and a patio door. 9 out of the 12 are the wrong windows. The last one they came in Oct and again had the wrong window. Im not happy with the windows at all.
They arent what I ordered. They are slow as ever and one end doesnt know what the other is doing so none take responsibility. Been told manager would contact me twice and have never heard from them the entire time. Installers came from Fargo and thats where management is.
The installers I have no complaints Everything else I do, we still owe half the window cost and unless they drop that I want all the windows changed that are wrong. Ive never seen such a mess in my life. You need to do some checking on Western Products out of Fargo ND and Bismarck ND. I sure expect some type of compensation or all the right windows put in.
The job is never going to be complete at this rate.
Waiting as long as we have is ridiculous. I hope to hear from you soon.
User's recommendation: Don’t use western products for sure!
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Verified Reviewer |
Millersville, Maryland
Frustration!
I recently contracted for all new doors and windows. A might expensive but I thought Andersen would provide top shelf customer service and a good quality product.
JOKE! The front of my house received one wrong window and they put it in!~It matches nothing.
Worse than that, I can't use my patio door without busting a gut. The installer shrugged and told me to use WD-40!
I have called and waited on hold until blue in the face. My "Team" is nowhere to be found.
No sales rep, no project manager, none of the things I was told to expect by theses professionals have happened. I could just cry!~
User's recommendation: Don't believe them!
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Verified Reviewer |
Miami, Florida
Installing
They claim the installers are their own as per the commercials and they have been with Anderson for years. NOT so.
I had windows installed and the installer came and told me he was new to Anderson and this was his first job. He was a subcontractor! Anderson sent two men to install 15 windows and said they would be done in 2 days! Impossible!
I got Anderson to send another inexperienced sub and it took 10 days and I had to watch every window install as they were not installing them correctly.
I'm a retired contractor. I would never recommend Anderson replacement windows Ever!
Indiana, Pennsylvania
Huge mistake!
Went with Anderson windows for our new build and what a mistake! They sent us a wrong window and it took 8 weeks to get a replacement, only to get the wrong window AGAIN!!
Five weeks later, we once again recieve another wrong size window. They are now telling us that they cant do the window in the original size we ordered. This has held us up on our move in date by months. Talk about a nightmare!!
You cant really tell by the picture but the window they sent is too small and when we get a hard rain, water pours inside our BRAND NEW HOME. I will never go with this company again.
User's recommendation: Don’t buy your windows here!
Chicago, Illinois
Pissed off
Deliver a new door thats not damaged *** you *** you *** you *** you *** you *** you *** you *** you *** you *** you *** you *** you *** you.
Philadelphia, Pennsylvania
Poor quality and service
I contacted Renewal by Anderson a few years ago to purchase a new screen door and was told the job is too small and that I should buy something at home depot. My contractor purchased an Anderson screen door for me and installed it.
When the weather started getting warmer, I tried opening the screen and it promptly came out in several places. My contractor fixed it, but it wouldn't stay in. He contacted Anderson and was told they need photos, which he sent. Two years later and they still haven't responded to him (he tried a few times to reach them) and the screen is getting worse.
It doesn't keep the flies or mosquitoes out because it won't stay in. Poor quality and Anderson won't stand by their product.
I will never purchase anything from them again! They're the worst and now I have to spend more money to buy another screen door.
User's recommendation: No matter how good your contractor, don't buy an Anderson product because they don't stand by them.
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Verified Reviewer |
New York, New York
Complain
If I could give a negative point rating I would. They are finally here after canceling last install hours after it shouldve been completed.
Theyre finally here to install and the window is damaged!!! Ive never had so much trouble getting a call back from a company before.
It took 2 calls to corporate before they returned call and salesman has never returned a call! And I called him 3 times!
Northport, New York
Was originally told 21 days for us to receive a heavy storm door hinge that’s on warranty. It has been over four weeks and still no ship date of the part!!, that is very frustrating and poor service
Dont tell a customer that they will receive their warranted part within 21 days when the part is out of stock, and there is no delivery date
User's recommendation: Research the part it’s availability when you are purchasing an item that is proprietary
Oldsmar, Florida
10 emails per day,
Im tired of the emails from Anderson, I opted out and they double them, I opted again and they double once again, my next step is file with bbb for harassment after that I dont care Ill take yall to court, this is my email account you dont have my permission to send your *** advertising multiple times per day
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Verified Reviewer |
Champaign, Illinois
Junk storm door
They do not provide warranty on a new door! They blame everything but the storm door.
Dont buy any from them. Get Pella
Preferred solution: A new door
User's recommendation: Buy Pella
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Verified Reviewer
Storm Door
I dont even want to rate this company, they gave me seven different reasons why my storm door had an issue. I just bought my 1st and last anything Anderson.
Ive always had Pella no issues. But this door ices up everytime it gets cold. Never had this issue. They said they will not help me, even though my contractor says its an issue with their door.
And the last gal that works in Corprate told me her qualifications are working in corporate.
Lol. I asked for them to have a rep come look at it, they said they dont have them
- Are made of junk
Preferred solution: Full refund
User's recommendation: Do Not purchase anything from Anderson
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Verified Reviewer |
Philadelphia, Pennsylvania
Why??
I want you to know either your windows are COMPLETE JUNK or your installers dont have a clue! We recently had Mt.
Tabour in clear spring Maryland replace all window and doors in a 20 year old that had pella!
I will tell you this in those 20 years never have I had ladybugs come thru the windows.
Not just that NEVER have I ever tried to put a window up/down and or tilt in, where it takes soooo much strength n power that you feel like ur going to break the window and sill! These windows r the andersonn400 so whats the problem!
Dont worry because the storm doors will b Larson I wont buy nor recommend a anderson product!
User's recommendation: Stay away
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Verified Reviewer |
Toledo, Ohio
Inferior product and unprofessional customer service
The screen sections on both storm doors will not pull down all the way. I tried to get help from customer service but I couldn't understand her due to her accent and the crying baby in the background.
I told her to call me back on my work number, and of course, she never did. Maybe the baby needed more attention than I did.
- No customer service
- Inferior product
Preferred solution: Instruction as to how to pull the screen section all the way down.
User's recommendation: Don't buy
About
, Weiland Sliding Doors and Windows
Andersen Windows is a part of Andersen Corporation; the largest window and door manufacturer in North America. The flagship Andersen brand is the most recognized and most used brand in the window and patio door industry. In addition to the Andersen brand, Andersen Corporation includes Renewal by Andersen window replacement, Silver Line, and American Craftsman brand windows and doors sold exclusively at The Home Depot. Andersen was founded in 1903 and is privately owned. The company is known for its strong history of commitment to its business partners, employees, community and environmental stewardship. Andersen employs 9,000 people and markets products throughout North America and in South America, Europe, Asia and the Middle East.
Andersen Windows is ranked 72 out of 492 in Windows and Doors category
USA
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No one should deal with un willing or dissappeared managers, and no one should tell anyone to use DW 40? I'm with a Rep. Now this has made me leary of there True warranty of work manship.