Show reviews that mention
door windows service window customer customer service anderson andersen home replacement
Showing 14 of 62 reviews Clear filter
Filter review

Disapointed with my andersen vinyl double hung windows.

I built my house in 2006. I put in Andersen double hung windows for their longevity. I am extremely disappointed, 15 years later and the vinyl is separating from the wood sash, some windows have crumbled. I have had several vendors look at them and said this should not have happened. One vendor was a replacement window rep from Andersen.
View full review
ID
#2371678 Review #2371678 is a subjective opinion of poster.
Location
Chesapeake, Virginia
Replace 15 windows and 1 sliding patio door in 2005, all Andersen I thought best quality. About 3 years the lock failed on the sliding patio door, Andersen sent knew parts for lock. Couple years later it failed again, Andersen sent new parts. When the lock kept failing...
View full review
View full review
ID
#2354959 Review #2354959 is a subjective opinion of poster.
Location
New Hyde Park, New York
After three Andersen Renewal service providers came to measure for the windows, the wrong sized windows were ordered. All of the windows were supposed to have panes and one of the windows did not. Initially,I was promised that my custom ordered vertical blinds would be...
View full review
View full review
ID
#2269516 Review #2269516 is a subjective opinion of poster.
Location
Jacksonville, Florida

I bought window from your company i have problem called text i need to talk to the main office

please call me this is not rights i try to call many time no one willing to help me
View full review
ID
#2245332 Review #2245332 is a subjective opinion of poster.
Location
Levittown, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The company miss lead us

we bought a lot of window and the sales man never told us are blind will not going to fit on the window call the company mant time now no one getting back to us and after all the money we spend we here and no one return back are calls shame on this company

User's recommendation: if you going to have problem good luck this company will not get back to youi.

View full review
ID
#2236720 Review #2236720 is a subjective opinion of poster.
Location
East Farmingdale, New York
Product
Andersen Windows Window
Loss
$15000
Preferred solution
Price reduction

Faulty window and faulty replacement parts

Andersen Windows - Faulty window and faulty replacement parts
Andersen Windows - Faulty window and faulty replacement parts
Andersen Windows - Faulty window and faulty replacement parts
I have received 3 replacement doors for my sliding window perma shield 200 series. The 3rd one shades are broken and the travel is not smooth. I will never buy an Andersen window again. Their quality has obviously not held up to the level of their reputation.

User's recommendation: dont buy.

View full review
ID
#2180448 Review #2180448 is a subjective opinion of poster.
Product
Andersen Windows Window
Preferred solution
Full refund
I ordered a storm door handle from Anderson Window via their website. When I didn't hear from them after 8 days, I called their customer support line (severely misnamed) to find the status of my order. I was told that I would receive my order in 21 business days (the...
View full review
View full review
1 comment
#1923426

HAHAHAHAHAHAHAHA you're an idiot!!!

ID
#2096070 Review #2096070 is a subjective opinion of poster.
Loss
$28
Preferred solution
Full refund

Unhappy with customer service

Bought a very expensive French door. The door is beautiful and the installers were excellent. However, the fit is horrible. There is no longer any R-factor because the fit is so bad it leaks cold air all winter. We have wood interior and vinyl exterior and you can see the white vinyl through the large gaps between the doors. Never order the screen door - it is so cheap!!! Also, the customer service is horrible. They literally never get back to you unless you call them daily and when you get them to come out they don't ever follow-up like they said they would. I will never but Andersen again.

User's recommendation: Don't buy the screen doors and poor customer service if you have any issues.

View full review
ID
#1950905 Review #1950905 is a subjective opinion of poster.
Product
Andersen Windows French Door
Pros
  • Great installation team
Cons
  • Poor customer follow-up on fit of doors
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

HARRASSMENT

I have called their corp. 5 times and asked them to stop e-mailing me. I do not want to do business with them and they will not stop hounding me. I told them i purchased my windows through "WINDOW WORLD".

User's recommendation: call WINDOW WORLD.

View full review
ID
#1881816 Review #1881816 is a subjective opinion of poster.
Preferred solution
Apology

Poor quality and poorer customer service

I have 2 brand new storms doors which are defective. I called and their solution is to send me the replacement parts to installed. I am not qualified to do the job. I am on my own to fx their doors

User's recommendation: don't buy.

View full review
ID
#1840807 Review #1840807 is a subjective opinion of poster.
Location
North Kingstown, Rhode Island

Worst company every to deal with

And yet again, Anderson seems to *** me off! someone called me and left a message with the wrong phone number! How man more time will Anderson *** me off? Very Unhappy Consumer, and will pass the word!
View full review
ID
#1806741 Review #1806741 is a subjective opinion of poster.
Location
Orland Park, Illinois
Preferred solution
Price reduction

Totally crap customer service

series 3000 storm door parts failed twice....since " parts are replaceable " won't replace entire piece of crap door.
View full review
ID
#1567562 Review #1567562 is a subjective opinion of poster.
Location
Hackettstown, New Jersey
Product
Andersen Windows 3000 Door
Reason of review
Damaged or defective
Loss
$350
Preferred solution
Full refund
I purchased Anderson windows for my home remodel project. As part of that project we purchased 2 dual paned bow windows. These were quite expensive but we loved them. Several years later one window got moisture inside it, since it was still under warrantee we contacted...
View full review
View full review
3 comments
#1856724

I looked at the warranty on the screen doors. They could save some print if they just put in the list of what is covered. Zero things.

View more comments
ID
#1370486 Review #1370486 is a subjective opinion of poster.
Location
Long Beach, California
Product
Andersen Windows Window
Pros
  • Style
Cons
  • Warrantee service
Reason of review
Warranty issue
Loss
$5000
Preferred solution
Let the company propose a solution

Paid 2500.for patio door after 3 times for depot to get it right

had the door installed by one of their contractors who was qualified to do the job,he showed me where the hinge adjustors were,i tried adjusting the door hinge and it actually popped the metal thru the hinge plate,now these so-called experts want to charge me 250.00 to replace the bad parts,corporate america teaches their employee's to act stupid and make as much money pushing their junk product,just say no to andersen products...why do i have to put in 100 words?is this to discourage people from writing in complaints? i guess you people are in cahoots with andersen company,this country is only about money and not consumer protection.
View full review
ID
#1108371 Review #1108371 is a subjective opinion of poster.
Product
Andersen Windows Door
Cons
  • Person wants to charge me for junk
Reason of review
Bad quality
Loss
$2500
Preferred solution
Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article