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Missing pieces

No keys for storm door lock. When I called it was overseas customer service. All they wanted was to have me give them the Serial Number, no where on box I could see as I took pictures of box and door lock kit. All I was missing were the keys. Now I have to find receipt, SN for the door and they may mail me a new one.
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ID
#1949372 Review #1949372 is a subjective opinion of poster.
Location
Garland, Texas
Loss
$55
Preferred solution
Send me lock and keys for a polished bronze storm door handle

I am 1 off Pissed customer , and only got worse when was given wrong number to call them back!

filed several complaints, the finally someone called me back today, and left wrong number to call them back! Worst company ever dealt with and would not recommend them to anyone!
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ID
#1806540 Review #1806540 is a subjective opinion of poster.
Cons
  • Only cons

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor phone support

The phone support, outsourced to the Philippines, is very poor. Little concern for the customer-- the agent even pretended he couldn't hear me. Ridiculous! Although the doors are quality, customer service is NOT. We need to replace another set of doors, not sure I will go with Anderson again.
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ID
#1779252 Review #1779252 is a subjective opinion of poster.
Service
Andersen Windows Customer Care
Pros
  • Quality doors
Cons
  • Poor phone support by staff in philippines
Reason of review
Poor customer service

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