We have an Anderson Patio door, one year old, with supposedly a 10 year warranty on manufactured parts. The face plate on the handle fell off.
We have called for a replacement and we are kept on the phone for hours, getting nothing but the run around from one person after another. It is a simple little part which they could easily mail to us. They want to send out a technician to attempt repair, which we would have to pay for as labor is not covered by the warranty. This is totally ridiculous.
Their customer service sucks. I would never buy Andrson again.
Location: Lansing, Michigan