We recently purchased a bunch of double hung windows, they came out and installed them for us, but that night, we noticed that our entire house is drafty and cold. I bought these windows to be more energy efficient, not to let cold air in, the sill was not lined up with the frame, we had to put towels under all of our double hung windows, about 20 total. We called them to fix them, but it took ages to get an appointment to fix them, when they finally came to fix them, they could only work on 1 window at a time, so we need like 3 appointments 3 months apart to fix them all.

Reason of review: Bad quality.

Monetary Loss: $3000.

Andersen Windows Pros: Customer service, Offered to fix for free.

Andersen Windows Cons: How bad they did at insalling fancy windows.

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obvious installer issue, mfg has no control over how contractors install products!


Don't blame Anderson, blame the installers.

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